Privacy Policy

Portrait of Sheku Conteh. Photo: Tim Cooper.

Citizen Tasmania respects and is committed to protecting your privacy. Citizen Tasmania (ABN 19 375 684 045) recognises the importance of the privacy and security of your personal information. This Privacy Policy sets out the way we collect, hold, use and disclose your personal information. By visiting our website, signing up as a member, completing our surveys, volunteering with us, making a donation or otherwise providing us with your personal information, you consent to your personal information (including in some cases your sensitive information) being collected, used and disclosed as set out in this Privacy Policy.

What information we collect

Personal information

Personal information is information about an identified individual. We collect personal information about individuals including members, supporters, volunteers, contractors, job applicants. The information collected and held generally includes your name and contact details such as phone numbers and email address. We also use ‘cookies’ to track visits to our website and encourage you to return to it, you can disable cookies in your internet browsing settings. You do not have to provide us with your personal information. However, if you do not provide us with your personal information, it will be difficult for us to contact you. For example, without your personal information we may not be able to issue you with a receipt, offer you employment, respond to volunteering or general requests or provide you with more information about Citizen Tasmania’s work.

Sensitive information

Sensitive information may include information about ethnic origin, political opinion or religious beliefs.

How we collect personal information

We collect personal information you provide to us:

  • Directly from you in person, over the phone, email or through our website when you become a member or complete our surveys
  • From publicly available sources
  • Through other electronic means or from third parties

If we collect personal information from a third party, we will notify you of the fact. During your communications with us, please do not provide us with personal or sensitive information of any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, you:

  • must tell that individual that you will be providing their information to us and that we will handle their information in accordance with this Privacy Policy
  • must provide that individual with a copy of (or refer them to) this Privacy Policy
  • warrant that you have that individual’s consent to provide their information to us.

Use of personal information

We use the personal information you provide us for the purpose for which it was provided to us, for other related purposes or as permitted or required by law. Such purposes include:

  • Research, for example asking you to participate in the refugee wellbeing survey
  • Responding to your comments and questions
  • Requesting support
  • Providing you with marketing material such as our newsletter or project-related information
  • Any other purposes identified at the time of collecting your information

If we also obtain your sensitive information, we will only use your sensitive information (such as your ethnic origin or health information) for the purposes listed above or other directly related purposes or purposes to which you consent.

Disclosure of personal information

Any personal information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf, such as:

  • Mail
  • Database
  • IT
  • Telephone
  • Payment processing
  • Research services

We may also disclose your personal information to our volunteers who assist with many of our tasks.

We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent. Other than as stated above we will not share your personal information. Though unlikely, it is possible that we might be forced to disclose personal information in response to legal process or in good faith when the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.

Data security

We are committed to protecting your data. We take reasonable steps to ensure your personal information is protected against misuse, loss, interference and unauthorised access, modification or disclosure.

Information for website plus related and connected services

When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law. Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to individuals unless required by law. You can accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users who disallow cookies.

Google Analytics

On this website we use Google Analytics to collect website visitor statistics to monitor how many people visit the website. This data is collected in aggregate only, and we make no attempt to identify individual people from this data. Google Analytics sets persistent cookies (gat_gtag, _gid, _ga) which help it collect information about how people use this website. Find out more about how Google uses data it receives from websites. If you wish to opt-out of sending information to Google Analytics, Google provides a browser add-on for this purpose.

Social media and other third-party sites

Citizen Tasmania has a presence on various social media platforms. Your use of third-party sites is subject to their respective policies.

Accuracy, access and correction

We take reasonable steps to ensure that the personal information that we collect, and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information. We will, on request, provide you with access to the personal information we hold about you as required by law. We will notify you of the basis for any denial of access to your personal information. To request access to your personal information or if you wish to update or correct your personal information, please contact us by email at or by mail using the following contact details:

Citizen Tasmania Inc
319 Liverpool Street
Hobart 7000, Tasmania


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our Privacy Policy, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the following contact details:

Citizen Tasmania Inc
319 Liverpool Street
Hobart 7000, Tasmania

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.